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Encryption Troubleshooting

I cannot load my parent’s keys​

If you are trying to load your parent’s keys and you get an error, it is likely that you haven't set the parentId in the healthcare party linked to your user. Another common mistake is to forget to set the useHierarchicalDataOwners flag to true in the SDK options.

Because re-sharing all the information of a medical institution can be tedious, Cardinal allows you to automatically share information with a hierarchy of healthcare parties. For example, if a doctor belongs to a hospital, you can set the hospital as the parent of the doctor.

When the doctor logs in, they will automatically get access to all the information shared with them and with the hospital.

Could not decrypt any encryption key for ...​

This error means that the you have the permissions to access an entity but you do not have any valid private key to decrypt the entity.

This can happen for several reasons:

  • The data owner of the entity did not share the entity with you.
  • You haven't load the key of the healthcare party with whom the entity was shared.
  • You have load the key of the healthcare party with whom the entity was shared, but you have not set the key as verified.